This Privacy Policy describes how bioneurolab.com (the “Site”, “we”, “us”, or “our”) collects, uses, maintains, protects, and discloses your personal information when you visit, use our services, or make a purchase from the Site.
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any terms within this policy, please do not use or access our Services.
SECTION 1 – PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
A. Information Automatically Collected (Device Information)
- Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our website experience and performance.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
B. Information You Provide to Us (Order & Account Information)
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, PayPal email, or other payment processor tokens), email address, and phone number.
- Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected directly from you when you create an account, check out, or contact our customer support team.
SECTION 2 – HOW WE SHARE YOUR PERSONAL INFORMATION (DROPSHIPPING & THIRD-PARTY FULFILLMENT)
We do not sell your personal information. However, we share your Personal Information with third parties and service providers to help us use your Personal Information, fulfill our legal obligations, and complete your orders, as described below:
- Shipping & Logistics Partners: To ensure the best delivery service, BioNeuroLab partners with professional logistics providers. When you place an order, we securely share your shipping information (name, address, and phone number) along with your product details. This data is used strictly for packaging and delivering your items directly from the warehouse to your doorstep.
- E-commerce Platform: We use major e-commerce infrastructure platforms and hosting providers to power our online store.
- Payment Processors: Your payment information is securely handled directly by authorized payment gateways (such as Stripe, Shopify Payments, or PayPal). We do not store your complete credit card numbers on our servers.
- Marketing and Analytics: We use tools like Google Analytics and social media advertising pixels (such as Facebook/Meta Pixel, TikTok Pixel) to help us understand how our customers use the Site and to deliver targeted advertisements that may interest you.
- Legal Compliance: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
SECTION 3 – COOKIES AND TRACKING TECHNOLOGIES
Our Site uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, manage your shopping cart, and analyze our traffic.
You can control and manage cookies through your web browser settings. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
SECTION 4 – BEHAVIORAL ADVERTISING AND TARGETED MARKETING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
- To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
- You can opt out of targeted advertising via individual platforms:
- Google: google.com
- Facebook: facebook.com
SECTION 5 – DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This information is kept to comply with financial, tax, and legal obligations, as well as to handle potential dispute resolutions or warranties.
SECTION 6 – UNITED STATES STATE PRIVACY RIGHTS (INCLUDING CALIFORNIA)
If you are a resident of certain U.S. states, including California, Virginia, Colorado, Connecticut, or Utah, you may have specific rights regarding your Personal Information under regional legislation (such as the California Consumer Privacy Act (CCPA) / CPRA).
These rights include:
- The Right to Know: You have the right to request details about the categories and specific pieces of personal information we have collected about you.
- The Right to Delete: You have the right to request that we delete personal information collected from you, subject to certain legal exceptions.
- The Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
- The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please submit a verifiable consumer request to us by emailing support@bioneurolab.com.
SECTION 7 – CHILDREN’S PRIVACY
Our Site and wellness products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe your child has provided us with Personal Information, please contact us immediately to request its deletion.
SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our data practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this page will be adjusted accordingly. We encourage you to review this policy periodically to stay informed about how we protect your data.
SECTION 9 – CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your privacy rights, please contact us by our contact form ou by e-mail at support@bioneurolab.com.