At BioNeuroLab, our relationship with you does not end at checkout. We understand that adopting new wellness technologies can sometimes raise questions regarding setup, battery calibration, or structural settings.
Our dedicated USA Technical Support Team is here to ensure that your path to deep relaxation remains completely effortless.
đ Our Operating Hours
Our technical laboratory and customer care center operate during regular US business hours:
- Monday through Friday: 9:00 AM â 6:00 PM (EST / Eastern Standard Time)
- Please note: Inquiries received over the weekend or during national US holidays will be prioritized first thing on the following Monday morning.
đŹ How to Reach Us
1. 24/7 Email Support Lab
For complex troubleshooting, order modifications, or warranty requests, please send a detailed message to our technical team at support@bioneurolab.com.
- Our Response Promise: We review every ticket manually. You will receive a comprehensive, human reply within 12 to 24 business hours.
- Tip: If you are reporting a hardware issue, attaching a 5-second video or picture helps our engineers diagnose the problem instantly.
2. Live Chat Assistance
Need a quick answer regarding device setup, charging times, or shipping tracking? Click the chat bubble icon at the bottom right corner of our website during our official operating hours to connect directly with a technical support agent.
đĄïž Premium Hardware Warranty
Every electronic device shipped by BioNeuroLab comes with an automatic, complimentary 1-Year Technical Warranty. If your device experiences an internal system failure or a manufacturing defect within 12 months of purchase, our support team will replace it with a brand-new unit completely free of charge.
Your peace of mind is our absolute priority. We are here to help you get the most out of your BioNeuroLab technology.